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The Johns Hopkins Student Assistance Program (JHSAP) services are free and confidential, and there is no limit to the number of times you may access services during your academic career.

JHSAP offers a variety of services including:

JHSAP Services During the Intersecting Crises of 2020-2021:

We know that the COVID-19 pandemic, the ongoing racial injustice crisis, and ongoing political upheaval are causing significant disruption, anxiety, and distress within our community. JHSAP is committed to supporting students, wherever they may be, with services to support their emotional well-being during these distressing and disruptive times. 

  • 24/7 mental health support is available for students by calling the JHSAP number: 443-287-7000, option #1.
  • Televideo services are available for students who are in Maryland, DC, Pennsylvania, and Delaware and whose mental health needs can be served via telehealth. Televideo, phone, or email consultations will be scheduled for students outside these areas.
  • Students who are already working with a JHSAP clinician may call JHSAP at 443-287-7000, option #1 or send their clinician a secure message to for any non-urgent issues.
  • JHSAP is glad to assist students in finding care resources within their communities.
  • Consultation to staff and faculty will continue as usual.

How to prepare for your televideo JHSAP appointment

Privacy and confidentiality are essential to developing the trust that underlies a therapeutic relationship. Your clinician will be in a private space during your session, and to ensure that both you and your clinician are able to focus and speak openly, we ask that you also find a private space that is free from distractions. If someone enters your private space during the session, we ask that you let your clinician know so that you can pause the session until you’re alone again. We understand that at times, finding privacy can be challenging. If this is the case for you, please consult your clinician or JHSAP’s student assistance specialist so that we can help problem-solve.


Managing Concerns and Emotions about COVID-19

JHSAP urges you to attend to your emotional and mental well-being, and to reach out to us for support during these challenging times. Here are some additional tips to help you put information and concerns in perspective, manage your worry, and maintain a positive outlook.

o For JH specific COVID-19 information, consult and/or

o Johns Hopkins Coronavirus Resource Center

  • Keep things in perspective. Take a deep breath and stay focused on the present situation. Most people who contract COVID-19 will experience only mild symptoms. It can be helpful to shift your focus to things within your control and engage in heathy coping strategies.
  • Acknowledge reactions. Allow yourself time to reflect on what you are feeling and how you may be reacting to any fears and uncertainties.
  • Maintain your normal day-to-day activities and keep connected. Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. Feel free to share useful information you find on governmental websites with your friends and family. Our day to day activities have been significantly disrupted. Work to create structure in your day by having a regular sleep routing, scheduling time with hobbies, homework, reading, etc.; and scheduling regular phone/video contact with friends and family.
  • Follow the prevention and protection tips given by medical professionals such as national medical authorities and your own medical doctor.
  • Seek supports & use campus resources. Reach out to friends and family and learn about on-campus and off-campus resources that are available including’

JHSAP can assist with navigating these resources and provides 24/7 support to address concerns by phoning (443) 287-7000 or toll free (866) 764-2317.

SilverCloud is an online, self-guided, interactive mental health resource that provides students with engaging activities, tools, videos, and exercise 24-hours a day. Sign in at:

  • Avoid stigmatizing or generalizing. Remember to keep in mind the kindness and empathy with which we strive to treat one another at all times as we address this challenge together. Be aware if your behavior or attitudes change towards others from another country, and avoid stigmatizing anyone who is sick as potentially having the Coronavirus.


  • Increased worry, fear, and feelings of being overwhelmed
  • Depressive symptoms that persist and/or intensify
  • Inability to focus or concentrate accompanied by decreased academic or work performance or performance of other daily activities
  • Sleep difficulties
  • Excessive crying
  • Isolating or withdrawing from others
  • Unhealthy coping (e.g., increased alcohol or drug use, engaging in risky/impulsive behaviors)
  • A feeling of hopelessness and/or a paralyzing fear about the future
  • Sudden anger or irritability, or noticeable changes in personality


It is common to experience signs of distress during times of uncertainty. If you notice these signs in yourself, reach out to family and friends for support, and engage in your usual heathy coping strategies (e.g. moderate exercise; eating well; getting adequate sleep; practicing yoga, meditation, or some other mindfulness activity; take time for yourself; engage in a hobby or other fun activity, etc.).

If your distress continues or increases to make it difficult to manage your day-to-day activities, then seek professional help. JHSAP is available 24/7 by calling (443) 287-7000 or toll free (866) 764-2317.

Adapted from: Amherst University – “Managing Concerns and Emotions about COVID-19 ( and American Psychological Association- “Five Ways to View Coverage of the Coronavirus” (


Which students are eligible for JHSAP services?

The Johns Hopkins University Counseling Center provides services to all undergraduate and graduate students who are currently enrolled in full-time programs in the Krieger School of Arts and Sciences and the Whiting School of Engineering and all Peabody Conservatory undergraduate and graduate students. All of these students are encouraged to utilize the services offered by the Counseling Center by calling 410-516-8278.

Talk to Someone Now

Toll Free: 866-764-2317

In case of an emergency, call 911.