Contact Jhsap.org — Questions About Our Reviews

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've missed a platform worth covering? This page explains what we can help with and the best way to reach us.

What We Can Help With

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casino platforms in the US, with a particular focus on which operators handle prize redemptions and payouts fastest. We're not a casino, we don't run any of the platforms we review, and we don't process deposits, withdrawals or prize redemptions. That means we're best placed to help with things like:

Corrections to a review — outdated welcome offers, a state that's no longer eligible, or a redemption threshold that's changed
General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
Feedback on our ranking criteria or a platform you think we should be looking at
Requests to correct factual errors on any page across the site

What We Can't Help With

Because we're a review and comparison site rather than an operator, there are some things that fall outside what we can do. If your question relates to any of the following, you'll need to go directly to the platform in question rather than to us:

Account issues — logging in, resetting a password, or verifying your identity on a specific site
Prize redemptions — the status of a redemption request, processing times, or why a payout hasn't arrived
Bonus disputes — a welcome offer that didn't apply correctly, or coins that didn't credit
Deposits and purchases — billing questions, refunds, or issues buying Gold Coin packages
Identity verification (KYC) — uploading ID documents or proof of address

Every platform we cover — including the operators reviewed elsewhere on this site — has its own support channel, usually reachable through a "Help" or "Support" link in the account menu or footer of their site. That's the fastest route for anything account-specific, since we don't have access to any player's account and can't intervene in a redemption or verification process on your behalf.

Before You Get in Touch — A Few Things Worth Checking

A lot of questions we get asked are already answered elsewhere on the site, so it's worth a quick check first:

If your question is about whether a platform operates in your state, check the operator's own eligibility list — availability varies by state and changes fairly often, and operators decide for themselves which states they serve
If it's about how the sweepstakes format works generally — Gold Coins versus Sweepstakes Coins, no-purchase entry methods, or how redemption thresholds work — our Responsible Gambling page covers the basics of how the model is structured
If it's about our editorial process or how we're funded, our About Us page explains how we research and rate the platforms we list
If it's a question about site usage or the terms of using Sweepstakes Casinos itself, check our Terms and Conditions page

How We Handle Enquiries

We review incoming messages and aim to respond to genuine editorial queries — corrections, factual disputes, or questions about our methodology — as promptly as we reasonably can. We don't offer live chat or phone support, since we're a content and research site rather than a service provider. If you're contacting us about a specific operator's practices, please include as much detail as you can — the platform name, the page you're referring to, and what you believe needs correcting — so we can look into it properly.

A Note on Commercial Relationships

Sweepstakes Casinos may earn a commission when readers sign up with a platform through links on this site. That relationship never determines how we rank or write about an operator, and it doesn't change how we handle enquiries — whether you're a player, a prospective partner, or another operator, we treat correction requests and factual disputes the same way regardless of any commercial arrangement.

Getting the Right Answer Faster

If you're unsure whether your question is one for us or for the operator, a useful rule of thumb is this: anything involving your personal account, your money, or your identity documents belongs with the platform's own support team. Anything involving how we describe a platform, rate it, or compare it to others on this site belongs with us. Sorting that out first usually gets you the right answer much faster than waiting on a message that's gone to the wrong place.